RMA response time

bdtong · **Joined:** Wed Jun 23, 2010 11:05 am **Posts:** 2

Hello,
I submitted an RMA for my Zalman ZM600HP PSU last week on 6/17/10 and have not received a reply yet. The PSU had failed last month and I'm nearing the end of the 3 year warranty (set to expire on 8/18/10). I need to get this done ASAP. What steps do I need to take to escalate this issue? I'm located in the USA.

jedihobbit · **Posted:** Wed Jun 23, 2010 5:52 pm

Will try to get hchoi to give you a shout.

bdtong · **Joined:** Wed Jun 23, 2010 11:05 am **Posts:** 2

jedihobbit wrote:

Will try to get hchoi to give you a shout.

right on, thanks for the help.

hchoi · **Joined:** Tue Nov 24, 2009 11:23 am **Posts:** 217

Hi,

The RMA is usually a bit backed up since we only have one RMA for the entire US and Canada.
Try giving him a call to check up on the progress of your PSU. All he needs if your name

RMA response time

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